New BISP Complaint System 2025 Launched – Online WhatsApp & 8171 Support

The Benazir Income Support Programme (BISP) has launched a new Complaint Management System (IGMS) in 2025 to make it easier for millions of beneficiaries to register and track complaints quickly. This new update aims to simplify the process, reduce corruption, and make the entire system transparent and digital.

Purpose of the New BISP Complaint System

The new complaint system helps beneficiaries under programs like BISP Kafaalat, Ehsaas, and Taleemi Wazaif to easily report issues such as payment delays, CNIC verification errors, biometric problems, and eligibility disputes. It removes the need for multiple office visits and provides a one-window digital solution for all users.

Features of the 2025 Complaint System

1. Integrated Grievance Management System (IGMS) launched in 2025.
2. Multiple access methods: 8171 SMS, online portal, WhatsApp, email, complaint form, or nearest BISP office.
3. Unique Tracking ID generated after each complaint submission.
4. Real-time tracking and SMS alerts for complaint updates.
5. Corruption-free process with direct communication between the user and BISP.
6. 24/7 availability through online and mobile channels.

Who Can Use the New System

This new system is open for all BISP beneficiaries who are facing:

1. Delayed or missing payments under Kafaalat or Taleemi Wazaif.
2. CNIC or biometric verification issues.
3. Problems in online registration or eligibility verification.
4. Incorrect deductions from cash payments.
5. Complaints about staff behavior or service delays.

It is available to all citizens across Pakistan, including those in remote or rural areas.

How to File a Complaint in BISP 2025

Method 1: Through the Online Portal

1. Visit the official BISP online complaint section.
2. Enter your 13-digit CNIC number.
3. Choose the type of issue (payment delay, biometric error, eligibility, etc.).
4. Write a short description and submit your complaint.
5. Save your tracking ID for future updates.

Method 2: Via SMS (8171 Service)

1. Open your SMS app.
2. Type your 13-digit CNIC number (without spaces).
3. Send it to 8171.
4. You will receive a confirmation message with your complaint tracking ID.

Method 3: Through WhatsApp

1. Open WhatsApp and message your complaint to the official BISP WhatsApp number.
2. Include your CNIC number and issue details.
3. Receive confirmation and your complaint tracking ID.

Method 4: Visit the Nearest BISP Office

1. Bring your original CNIC.
2. Tell the representative about your issue.
3. Receive a tracking slip to check your complaint status later.

Types of Complaints You Can Submit

The new system accepts the following complaint categories:

1. Payment delays or non-receipt of funds.
2. Eligibility disputes or wrongful ineligibility.
3. Biometric verification problems (thumb or CNIC issues).
4. Portal and 8171 registration errors.
5. Deduction complaints (wrong amount received).
6. Service complaints (misbehavior or negligence).

Benefits of the New Complaint System

• Quick complaint registration via multiple options (SMS, portal, WhatsApp).
• Faster issue resolution through a digital tracking system.
• Transparent process with unique tracking IDs.
• No need for middlemen or repeated office visits.
• Time and cost savings for all beneficiaries.
• Increased trust and accountability within the BISP network.

Final Thoughts

The launch of the New BISP Complaint System 2025 is a major step toward transparency and efficiency in Pakistan’s social welfare system. It eliminates delays, reduces corruption, and ensures that every complaint is handled fairly and on time.

Now, every beneficiary can register a complaint easily through 8171 SMS, WhatsApp, online portal, email, or nearest BISP office, and track the progress in real time.

This new digital initiative proves that the BISP is moving toward a more citizen-friendly and transparent welfare system in Pakistan.